Why Ukraine Created the World’s First National AI Assistant

In September 2025, Ukraine set a world record when the government launched Diia.AI, the first national-level artificial intelligence assistant used to deliver government services. 

Diia.AI is designed to make services more accessible to citizens through simple chat-based requests, minimizing bureaucratic red tape. It goes beyond a chatbot that only answers questions by delivering services instantly.  

Ukraine’s Minister of Digital Transformation Oksana Ferchuk described the AI assistant as part of a broader shift toward a more proactive digital government: 

“A government in your smartphone is already our reality – and our advantage,” she said. “The next step is a government that works proactively for you. You make a request, and AI agents proactively deliver the service you need.” 

Diia.AI marks the next stage in the development of Diia, Ukraine’s mobile app for public services used by 24 million Ukrainians, which has allowed the government to continue to function amid wartime conditions after Russia’s full-scale invasion in 2022.  

Beyond offering convenience to citizens, digitalizing public services saves staff time and reduces corruption risks by eliminating in-person transactions where bribes may be made. A study from Civitta found that since 2020, the economic benefits of services provided through the Diia app have already exceeded 184 billion hryvnias, which is 100 times more than what was spent on its development. 

Earlier this year, Diia.AI expanded significantly with its integration into the Diia mobile app and a new functionality allowing real-time voice-based conversations with the AI assistant to access public services instead of only texting.  

According to the Ministry, more than 9 million Ukrainians have already used Diia.AI, as the platform continues to expand with new AI-powered services. 

Services Delivered in Chat 

The AI-driven services Ukrainians can access through chat include obtaining residence certificates for adults and children, issuing income certificates, paying routine traffic fines, and the most recent service rolled out – running a credit report from the Ukrainian Bureau of Credit Histories.  

Instead of searching for the relevant website, entering personal information, or uploading documents, users can simply ask Diia.AI for their credit history and receive a ready-to-download PDF. The credit bureau offers one free credit report per year. If the user has already downloaded their one free report, Diia.AI tells the user when another one will become available and sends a reminder one year later.  

The service provides a tool for Ukrainians to more easily monitor their financial history, identify unfamiliar loans or errors, review existing financial obligations, and verify that repaid loans have been properly closed.  

Convenience without compromising data security 

The core technology behind Diia.AI is Google’s Gemini model. Through a partnership between the Ministry of Digital Transformation and Google, the assistant runs on the Vertex AI platform, ensuring fast processing of requests and accurate responses. 

As Diia.AI takes on more complex tasks, protecting users’ data remains a core requirement. Personal data is not shared with the large language model. Instead, the AI agent accesses the information required to deliver the service through Diia’s secure infrastructure.  

With the new credit report service, Ukraine is one step closer to its goal of transforming Diia into a fully functional AI agent that operates 24/7, allowing citizens to complete an increasing range of tasks through conversational, chat-based interactions without having to manually fill out forms or fields. 

Diia.AI was developed with the support of Eurasia Foundation’s Digitalisation for Growth, Integrity, and Transparency Project (UK DIGIT), funded by UK International Development, and the Swiss-Ukrainian EGAP program, implemented by East Europe Foundation.