In 2004, World Learning conducted an assessment that found that many NGOs in Armenia are experiencing a decline in operational effectiveness. EF believes this indicates the need for a new approach to organizational development. Based on this analysis, EF launched a new and innovative pilot program designed to strengthen capacity for improved performance and service delivery among six Armenian NGOs.
The Development of Organizational Capacity (DOC) program uses a combined approach of grant support and ongoing mentoring and consulting. EF works closely with each grantee to identify key capacity shortfalls and draft an action plan to address those needs.
Among the identified capacity areas are: marketing and fundraising strategies; communications development; improved planning and evaluation procedures; and involvement of new members and volunteers. As each NGO implements its action plan, EF will continue to monitor its results. In the coming months, EF will oversee program implementation and at the completion of the program, a follow-up DOC assessment will be conducted to measure progress.
